Ship to Us Service Process Guide

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STEP 1

Choose the service you'd like done on your shoes. Browse our Instagram for ideas or visit our Services page. Not sure which option fits best? Send us a message. Once you decide, check out and pay as usual.

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STEP 2

Shipping instructions:
- If shipping from the USA, please send to: KW Shoe Repair, STE E-6420, Inducon Drive W, Sanborn, NY 14132, USA
- If shipping from Canada, please send to: KW Shoe Repair, 366 Zeller Drive, Kitchener, ON N2A 0A3, Canada
The shipping you paid with your order covers the return shipment back to you.

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STEP 3

Once your shoes arrive, we'll confirm all details, especially for custom or redesign services, or if we have any questions.

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STEP 4

Your shoes are finished! We carefully pack and ship them back to you. Enjoy your newly recrafted shoes, built to last and feel amazing.

Turnaround Time:
Regular resoles: 2–3 weeks
Re-designs or Made-to-Order: 3–4 weeks